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Quality first for Rainbow Leisure Centre

- 18th of February 2009

Confirming its position as one of London's top-ten leisure centres, the GLL-managed Rainbow Leisure Centre has scored top marks for quality in its latest assessment by Quest -- the UK Quality Scheme for Sport and Leisure.

Following a rigorous assessment covering everything from health and safety and business management through to continuous improvement and cleanliness, the Rainbow Leisure Centre was awarded a massive 81% - the first GLL centre to break the 80% bracket.

As well as highlighting recent improvements to the centre, the assessment also praised staff for their 'passion' and dedication to their customers.  Positive feedback also included a quality score of 84% - after a 'mystery visit' by the assessors.

Simon Sen, General Manager, said "We're delighted with the results.  The Rainbow is now GLL's highest-scoring centre and a shining example of GLL's and Epsom & Ewell Borough Council's commitment to high standards of service and continuous improvement."

John Vadgama, Procurement Manager, Epsom & Ewell Borough Council commented, "The Council works closely with its partner GLL to ensure the needs of our residents and visitors are met to a high standard.  I am very pleased that all the hard work by Simon and his team has been recognised by this nationally accepted assessment."

Out to ensure a customer-focused management framework, Quest is the UK Quality Scheme for Sport and Leisure -- the industry definition of good practice and high standards.  Quest is recommended by the British Quality Foundation for Self Assessment in Sport and Leisure Operations.

For more information please contact The Rainbow Leisure Centre on 01372 727 277 or to visit your local GLL Leisure centre visit

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